JAKARTA - I Gusti Ngurah Rai International Airport in Bali, which is managed by Angkasa Pura Airports, has won "The Best Airport of the Year" award in the 2019 Airport Awards event held by Airport Magazine Friday (6/12) at the Borobudur Hotel, Jakarta.
Airport Awards judge chairman Herry Bakti said I Gusti Ngurah Rai International Airport beat 98 airports surveyed for the Airport Awards 2019.
"This award is an appreciation for the performance of Angkasa Pura Airports personnel, especially those at I Gusti Ngurah Rai Airport Branch Office in Bali, in providing excellent service to airport service users. I hope this award will encourage Angkasa Pura Airports personnel to always contribute on airport services," said Angkasa Pura Airports president director Faik Fahmi.
I Gusti Ngurah Rai International Airport is managed by Angkasa Pura Airports, which is known to frequently receive various national and international awards. In 2018, I Gusti Ngurah Rai International Airport won an award at the Airport Service Quality (ASQ Awards) organized by the Airport Council International (ACI) in three categories, namely:
1. "Best Airport by Size and Region: Asia Pacific, 15-25 million passengers per year".
2. "1st place tie Best Airport by Size: 15-25 million passengers per year".
3. "2nd place tie Best Airport in Asia-Pacific (over 2 million passengers per year)”.
At the same event, I Gusti Ngurah Rai International Airport rank Third at the World's Best Airports in 2016 and 2015 in the category of airport with 15-25 million passengers per year.
Various awards won by I Gusti Ngurah Rai International Airport are the result of the commitment to providing excellent services including convenient facilities to airport service users. Some of these facilities are x-ray smart lane, immigration auto gate machines, orientation zones, and airport operation control centers (AOCC), some of which are only available at I Gusti Ngurah Rai International Airport.
Apart from I Gusti Ngurah Rai International Airport, there are four airports under Angkasa Pura Airports that also received awards in the category of "Best Angkasa Pura I Airport". The four airports are Sultan Aji Muhammad Sulaiman Sepinggan International Airport in Balikpapan (second place), General Ahmad Yani International Airport in Semarang (third place), Frans Kaisiepo International Airport in Biak, and Adi Soemarmo International Airport in Solo.
Regarding the Airport Awards, Herry said the event aimed to encourage airport managers to further improve airport services to be better and more competitive, to achieve world-class service standards so as to improve the image of national aviation and boost the growth of Indonesia's tourism sector.
Meanwhile, Airport Indonesia Group (BIG) Chairman Erwin Nurdin said the award or appreciation given by the Airport Magazine to airport managers who had provided the best service to airport service users was based on direct survey to airports in Indonesia from Sabang to Merauke and from Miangas to Rote.
"This year's survey began in April to October 2019, and was carried out using questionnaires filled by aircraft passengers at 100 airports," Erwin said.
The result of the survey was used as a reference by the panel of judges to determine airports that were eligible for awards. Some of the Airport Awards judges are Herry Bakti S Gumay, Tengku Burhanuddin, Dudi Sudibyo, Ninok Laksono, Otong Rukmana, Esthy Reko Astuty, Olivia Zalianty, and Polana B. Pramesti.
