I Gusti Ngurah Rai Airport Earns Top Ten Spots with the Best Health Protocols in Southeast Asia

08 Sep 2021

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JAKARTA -  I Gusti Ngurah Rai Airport in Bali is ranked in the top 10 airports with the best health protocols in Southeast Asia. The airport under the management of PT Angkasa Pura I (Persero) is ranked eight with the best health protocols in Southeast Asia according to the Safe Travel Barometer agency.

As the main air gateway to the island of Bali, the airport received a score of 3.5 out of 5, and was predicated as the safest airport in Southeast Asia for traveling using air transportation during the global Covid-19 pandemic.

President Director of Angkasa Pura Airports, Faik Fahmi stated that this achievement was the result of hard work and collaboration from various parties. “In the midst of the pandemic, we are committed to consistently prioritizing the implementation of strict health protocols. We thank all stakeholders of the airport community for the joint synergy, collaboration, and hard work thus far. We aim to provide a sense of security and comfort for airport service users to ensure that they enjoy air travel during the difficult time,” said Faik Fahmi.

“We implement the strict health protocols along with the best service quality. This is our service commitment to airport service users,” he added.

The Safe Travel Barometer’s assessment was based on various parameters, from the airport’s facilities for checking the health condition of passengers, implementation of health protocols, officers’ readiness, up to the Covid-19 test facility.  

“During the adaptation period to the new normal, we had implemented a number of service innovations at the airports under our management, including in technology utilization,” he said.

Service innovations related to health protocols at the airports under the management of Angkasa Pura Airports are as follows:

  • Virtual Customer Service. The virtual customer service means the customer service officers do not phisically interact with airport service users. The service aims to reduce physical contact between humans in the airport terminal area in order to reduce the risk of Coronavirus transmission. Passengers and airport service users can be served safely with no worry.
  • Thermal Scanner. To scan the body temperature of departing and arriving passengers, automatic body temperature measuring device or thermal scanner has been installed at a number of areas in ​​the Departure Terminal and Arrival Terminal at 15 airports under the management of AP 1. Using this device, the officers can monitor the passengers’ body temperature to screen the health condition of passengers. Departing and arriving passengers with temperatures above 37.3 degrees Celsius will be subjected to further health checks by the Port Health Office (KKP) officers, so that the flow of movement of potentially infected passengers can be controlled.
  • Touchless-Contactless Toll Gate. To reduce direct human-to-human contact, the Toll Gate entries at the airports under the management of PT Angkasa Pura I (Persero) have implemented a touchless-contactless toll gate system. With this facility, service users with four-wheeled vehicles entering the airport simply take a car entrance ticket by putting their hand in front of the sensor.
  • Cashless Parking Payment System. With a cashless payment system in vehicle parking payment transactions at several managed airports, Angkasa Pura Airports is committed to improving the level of service for airport service users and minimizing direct human-to-human contact between service users and officers. Thus, it can reduce the risk of spreading coronavirus through touch. Cashless car parking payment can be made using various types of electronic money (e-Money) issued by banks.
  • UV Sterilization Device. The device has been installed in terminal facilities frequently touched by service users, including baggage conveyor belt, escalator, and travelator.
  • Cashless payment system at terminal commercial outlets. To reduce the potential for human-to-human contact in the commercial outlet areas, Angkasa Pura Airports has implemented a cashless payment system at several airport’s outlets. With this system, service users can make cashless payments using electronic payment media (EDC) at commercial outlets in the airport terminal area.