14 Feb 2022
Back to ListJAKARTA - Thirteen airports under the management of Angkasa Pura Airports have received The Voice of Customer recognition from Airport Council International (ACI). This recognition was an appreciation for the commitment of Angkasa Pura Airports to prioritize, listen and adapt to customers during the COVID-19 pandemic in 2021.
The thirteen Airports were: I Gusti Ngurah Rai Airport - Bali, Sultan Hasanuddin Airport - Makassar, Juanda Airport - Surabaya, Sultan Aji Muhammad Sulaiman (SAMS) Sepinggan Airport - Balikpapan, Yogyakarta International Airport, Syamsudin Noor Airport - Banjarmasin, Jenderal Ahmad Yani Airport - Semarang , Adi Soemarmo Airport - Solo, Sam Ratulangi Airport - Manado, Lombok Airport - Praya, El Tari Airport - Kupang, Pattimura Airport - Ambon, and Frans Kaisiepo Airport - Biak.
“This recognition is an appreciation for the endeavors of Angkasa Pura Airports and its commitments to listening to the voices of service users, adapting and innovating in providing the highest service standards for service users amid the COVID-19 pandemic on an ongoing basis,” Angkasa Pura Airports President Directors Faik Fahmi said.
“The pandemic has caused substantial changes in human behavior and sparked new expectations about how products and services should be perceived – from prioritizing health to digitalization advances such as touchless touchpoints. The Voice of Customer highlights the commitment made by the airports to understand the evolving needs of customers in these challenging times,” ACI World’s Director General, Luis Felipe de Oliveira said.
“Angkasa Pura Airports always listen to the voices of service users as a step to continue to provide the best service and innovation. In addition, in the midst of the pandemic, we are trying to reduce the spread of Covid-19 through the implementation of strict health protocols and additional procedures in accordance with applicable regulations to ensure the comfort, safety and health of service users when traveling by air,” Faik Fahmi explained.
Service Innovations of Angkasa Pura Airports During the COVID-19 Pandemic
Angkasa Pura Airports has launched various service innovations in the midst of the COVID-19 pandemic with the aim of providing optimal convenience and comfort for service users. Several innovations that have been launched include:
“Along with this recognition, the management would like to thank all Angkasa Pura Airports personnel for their hard work. Hopefully, this recognition will be an encouragement for Angkasa Pura Airports personnel to continue to provide and maintain the best service in the midst of the pandemic,” Faik Fahmi added.
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