Halifax, Canada (12/9/2018) - Three Angkasa Pura Airports won five awards at the 2017 Airports Service Quality (ASQ) Awards in Hailfax, Nova Scotia, Canada on September, 12.
Ngurah Rai International Airport in Bali has been recognized as the 2017 world’s best airport for the category of airports serving 15 to 25 million passengers per year. It also bagged home two other awards, namely Asia-Pacific’s best airport by size and region in the 15 to 25 million passengers per year category and the second-best airport in Asia-Pacific among those serving over 2 million passengers per year.
Apart from Ngurah Rai International airport, Juanda International Airport in Surabaya, East Java, and Sultan Aji Muhammad Sulaiman (SAMS) Sepinggan Airport in Balikpapan, East Kalimantan, also received recognitions. They were respectively recognized as the world’s third-best airport in the 15 to 25 million passengers category and the world’s second-best airport in the 5 to 15 million passengers category.
Angela Gittens, the Director General of the Airports Council International (ACI) World, presented the awards to Angkasa Pura I president director Faik Fahmi during the ASQ Customer Excellence Global Summit, which brought together 127 airport authorities and operators across the globe.
The ASQ Awards is annually conducted by Montreal-based ACI to recognize and honor the best airports in the world according to ASQ Passenger Satisfaction Survey. They represent the highest possible accolade for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience.
The survey involved around 600,000 passengers.
Since its inauguration in 2006, the ASQ Survey has become the world’s leading airport passenger satisfaction benchmark with over 340 airports participating, across 85 countries.
“The ASQ Awards ceremony celebrates our industry’s commitment to delivering exceptional customer service to passenger service,” Gittens said in a statement. “The awards ceremony and the Global Summit are special opportunities for the airport community to network, exchange best practices and celebrate the devotion to our customers,” she added.
Faik said that the awards were considered a form of appreciation for the company’s commitment to continuously improving its service to enhance customer experience for passengers, whose number continue to grow over the years.
Angkasa Pura has outlined a plan to double the total capacity of all airports it manages in the next five years as part of an effort to turn them into world-class airports.
“The award is a form of appreciation for our commitment to endlessly improving the services at our airports and to provide excellent customer experience in line with our goal to become a world-class airport operator that prioritizes safety and comfort,” Faik said.
In addition to this year’s honor, Ngurah Rai International Airport was named the world’s third-best airport for 2016 and among those serving 15 million to 25 million passengers per year, repeating its feat in the previous year.
Meanwhile, Sultan Hasanuddin International Airport in Makassar, South Sulawesi, was named the most improved Asia-Pacific airport during by the awards last year. (AH)
