JAKARTA - 10 airports under the management of PT Angkasa Pura I (Persero) was awarded the Public Service Quality Service Unit in the Environment Transportation Year 2016. The award was presented by the Minister of Transportation Budi Karya Sumadi in Jakarta, Monday (19/9).
Excellent Service Award 2016 was won by airports of Angkasa Pura I, which The Main Prime Award for I Gusti Ngurah Rai Airport, SAMS Sepinggan Airport, Sam Ratulangi Airport in Manado, and Juanda Airport in Surabaya.
While the Intermediate Prime Award was won by Yogyakarta Adisucipto Airport, Lombok International Airport, Ahmad Yani Airport in Semarang, Solo Soemarmo Adi service, and Sultan Hasanuddin Airport in Makassar. While, Syamsuddin Noor Airport Banjarmasin was awarded on the Prima Pratama Award.
"We are grateful for the award and appreciation received by 10 airports Angkasa Pura I. This award has been established that the standard of an airport service, Angkasa Pura I more evenly and in line with the determination of the 'No Airport Left Behind' is the center of our cars. It will also motivate us to continuously improve the safety, security, and excellent service to users of airport services, "said Wendo Asrul Rose, Director of Operations of Angkasa Pura I.
Excellent Service Award in the Environment Unit of the Public Service of Transportation is an activity carried out on a regular basis every two years by the Ministry of Transportation. Rate this award was conducted independently by the assessment team headed by the Minister of Communications Expert Field of Public Service and consists of the Vice Ministry of Administrative Empowerment and Bureaucratic Reform, Ombudsman RI, academics, transportation analysts, and journalists. Implementation of the assessment carried out in June-August 2016 by nine assessment criteria: the vision, mission and motto of service, service standards, system procedures, mechanisms, human resources, infrastructure services, as well as the handling of complaints. While also based on a community satisfaction survey, public information service system, and productivity in the achievement of service targets. [AD]
