Tingkatkan Pelayanan, Angkasa Pura I Luncurkan Contact Center Bandara 172

JAKARTA - To improve service to users of airport services, PT Angkasa Pura I (Persero) launched the 172 Airport Contact Center.The 172 Airport Contact Center has been fully operational since February 20, 2016, to coincide with the 52nd anniversary of Angkasa Pura I.

"Angkasa Pura I managing 13 commercial airports in the central and eastern Indonesia with a huge number of service users. Conditions such as these require good communication channels between users of airport services by Angkasa Pura I as the operator of the airport," said Corporate Secretary of Angkasa Pura I Farid Indra Nugraha, Monday (13/6).

172 Airport Contact Center can be accessed via telephone or mobile phone at number 172, e-mail: cc172@ap1.co.id, Facebook: Angkasapura 172, as well as twitter: @angkasapura172. Contact Center service 172 main function is to receive and follow up complaints of all users of airport services. "It also serves to provide information and receive suggestions and inputs from all airport stakeholders’. So, not only passengers who can submit a complaint to 172. The service business partners like airlines, ground handling, until the tenants in the commercial area airports can submit complaints and suggestions via the contact center," said Farid.

The presence of 172 Airport Contact Center is an Angkasa Pura I effort to improve Customer Satisfaction Index (CSI). "Reflecting on Heathrow Airport in London, contact center airports accessed by more than 10 million service users and potential as the prospects for diversification airport. It will also apply to our 172 Airport Contact Center," said Farid. [DSS]