JAKARTA - I Gusti Ngurah Rai Bali International Airport, Juanda Surabaya International Airport and Semarang Ahmad Yani International Airport were awarded the Service Quality Award 2015, respectively I Gusti Ngurah Rai Bali International Airport for the category "Domestic Airport" and "International Airports", followed Juanda International Airport and Ahmad Yani international airports for the category "Domestic Airport" based on a survey of Indonesian Service Quality Award conducted by consultants partner Carre CCSL (Carre Center for Customer Satisfaction & Loyalty) in the period (January - March 2015).
"This award is given to service providers from various industries specialized in the field service center or walk-in center as a critical contact between the customer and the customer service with the company, even if the technology is more advanced services, which makes the relationship between the customer and the company can be done in virtual form and wireless, but the role of the service center as the physical contact point cannot be ignored, and in this case the business management of airports, Angkasa Pura Airports re-carve his achievements, which last year Juanda International Airport which was awarded the Service Quality Award 2014 for the category Domestic Airport now this year again won the award in the same category, and even the two airports managed by Angkasa Pura Airports also awarded the Service Quality Award 2015" Said Hesti Hastuti, chairman of the Committee Service Quality Award 2015, at the sidelines of the award reception, Hotel Mulia, Jakarta (22/5)
Since 2006 Indonesian Service Quality Award in collaboration with the magazine Excellent Service has conducted a survey of 3000 respondents with respect to service and customer satisfaction, and the results are processed by the index as a benchmark benchmarking against standards of service quality in Indonesia. For the 2015 survey, has done in four major cities, namely Jakarta, Medan, Surabaya and Semarang.
"It is a fairly prestigious achievement to measure the performance of the company, in this case the airports under the management of Angkasa Pura Airports, and is able to improve the competitiveness of leading world class company" I Gusti Ngurah Ardhita explained, Co General Manager of the I Gusti Ngurah Bali international airport, when met at the Gala Dinner reception award. [CMN]
