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Angkasa Pura Hotel Adds Premium Airport Special Service (PASS) at the Branches

03 Sep 2021

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JAKARTA - Angkasa Pura Hotel, Angkasa Pura Airport’s subsidiary, added Premium Airport Special Service (PASS) at two branches, Juanda Airport Surabaya and Sultan Hasanuddin Airport Makassar, bringing the total PASS areas to seven airports.

PASS is an assistance service to provide convenience and comfort for aircraft passengers from check-in process, baggage handling, immigration check, custom clearance, to holding room facility at the airport during arrival and departure.

As of the end of 2020, Angkasa Pura Hotel launched PASS at five Angkasa Pura Airports, covering I Gusti Ngurah Rai Airport in Bali, Yogyakarta International Airport in Kulon Progo, Jenderal Ahmad Yani Airport in Semarang, Syamsudin Noor Airport in Banjarmasin, and Adi Soemarmo Airport in Solo.

“The expansion of Angkasa Pura Hotel’s PASS indicates an increasing demand for premium services at the airports. This supports the rebound strategy of PT Angkasa Pura Airports during the pandemic, namely the development of adjacent business through subsidiaries. Premium Airport Special Service is a form of subsidiary’s business innovation with the target of aircraft passenger segment seeking for convenience and comfort at the airport during departure or arrival. It is hoped that the subsidiary’s PASS can complement the service options for aircraft passengers seeking for more convenience and comfort at the airport,” said Faik Fahmi, President Director of Angkasa Pura Airports.

Premium Airport Special Service (PASS) provides several services, including meet and assist service, check-in assistant, baggage handling, escorting custom immigration and quarantine, and additional services in the form of executive lounge service for Domestic PASS, International PASS, and Connecting PASS with due observance to the implementation of health protocols during the pandemic.

In addition, currently PASS offers service bundling packages combining basic PASS with Concordia Lounge and PASS team assistance to airport health center services, such as airport’s free vaccination, antigen and RT-PCR tests.

To use PASS, passengers can access the website on www.premium-pass.id for reservation and online payment. In addition, PASS has collaborated with a mobile travel app, Traveloka, to facilitate reservation and payment for passengers.

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