JAKARTA - As many as 10 airports managed by Angkasa Pura Airports have successfully obtained accreditation through Airport Customer Experience Accreditation Program from Airports Council International (ACI).
The achievement has made Angkasa Pura Airports the first airport operator in Asia-Pacific with most the most number of airports recognized for their commitment to improving customer experience from the prestigious international airport institution based in Montreal, Canada.
The 10 airports managed by Angkasa Pura Airports which have successfully obtained accreditation are:
- I Gusti Ngurah Rai International Airport - Bali
- Juanda International Airport - Surabaya
- Sultan Hasanuddin International Airport - Makassar
- Sultan Aji Muhammad Sulaiman Sepinggan International Airport - Balikpapan
- Jenderal Ahmad Yani International Airport - Semarang
- Sam Ratulangi International Airport - Manado
- El Tari International Airport - Kupang
- Pattimura International Airport - Ambon
- Adi Soemarmo International Airport - Solo
- Lombok International Airport - Praya
"We are proud that our commitment in improving the service and customer experience in the airports that we manage has made us obtain international accreditation through the Airport Customer Experience Accreditation Program by ACI. This accreditation further strengthens the service of all airports under Angkasa Pura Airports to be on par with other world-class airports,” said Angkasa Pura Airports president director Faik Fahmi in Jakarta on Monday (5/8/2019).
In its strategic program, Angkasa Pura Airports plans to double the total capacity of its airports within the next five years. Angkasa Pura Airports said that the quality of service to customers is a priority that continues to be improved in order to achieve the target of being one of the best operator in the international level.
The accreditation is based on airport performance in providing the best customer experience consisting of customer understanding, strategy measurement, operational improvement, governance, airport culture, service design/innovation, and airport community collaboration.
"With the accreditation from ACI this means that airport managers have demonstrated a continuing commitment to reviewing and improving the experience of their customers who are constantly changing, excelling, and learning how they can continue to improve," said ACI World director Angela Gittens.
Representatives of the 10 airports managed by Angkasa Pura Airports will be invited to receive accreditation certificates at the ACI Customer Experience Global Summit which will be held in Bali on September 2 to September 5, 2019 along with international airports which also get the accreditation such as the John F. Kennedy International Airport (US), Mumbai Chattrapati Shivaji International Airport (India), Incheon International Airport (South Korea), and Halifax Stanfield International Airport (Canada).
