Angkasa Pura Airports Ready to Implement The New Normal Service Procedures

29 May 2020

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JAKARTA - Angkasa Pura Airports is ready to implement service procedures for passengers in the “new normal” at its 15 airports following the completion of The New Normal Health Protocols.

"Angkasa Pura Airports has completed health protocols to support flight operations in the new normal. These protocols can be informed and implemented as soon as the official regulation on the new normal are issued by the Government through the COVID-19 Task Force," said Vice President Corporate Secretary Angkasa Pura Airports, Handy Heryudhitiawan.

Specifically, The New Normal Health Protocols regulates in detail procedures & requirements for prospective passengers who wish to travel domestically and internationally.

The protocols also stated the prevention and dissemination efforts as well as the implementation of COVID-19 Health Protocol that has been carried out by Angkasa Pura I, including physical distancing, health documents and body temperature checks not only for passengers but also for business partners and all personnel on duty at the airports.

"We ensure the cleanliness of public facilities such as check-in counter, trolleys, self-check-in-kiosks, SCP (tray & X-Ray), toilets, boarding pass scanners, hand rails, Armchairs, etc at our airports, by doing intense cleaning & periodically using disinfectants to give a sense of security to passengers while traveling,” Handy said.

Meanwhile, Angkasa Pura Airports requires operational staff on duty to use Personal Protective Equipment (PPE) such as google, mask, glove as well as providing hand sanitizers in terminal areas. For physical distancing, the company has arranged a minimum distance of 1.5 meters in the check-in areas, security check point, immigration, boarding lounge, aviobridge, baggage reclaim areas and public transportation waiting area.

"The New Normal Health Protocols is a commitment of Angkasa Pura Airports to provide a sense of security and comfort to all passengers and to support government’s efforts in breaking the chain of COVID-19 transmission," Handy added.