JAKARTA - International Airport I Gusti Ngurah Rai Bali and Surabaya Juanda Airport managed to register themselves entered as the top ten airports with the best service level in the world based on a survey Airport Service Quality (ASQ) conducted by the Airport Council International (ACI) in the period from Q4 / 2014 ( October-December 2014).
In the category of airports with passenger numbers of 15 to 25 million passengers per year, ACI assessed at 31 airports in the world. Ranked both airports under the management of Angkasa Pura Airports is better when compared to Osaka Kansai Airport in Japan, San Diego California Airport in the US, Zurich Airport in Switzerland, Brisbane Queensland Airport in Australia, and Manchester Airport in England. As for the airport, which is ranked first in the ASQ survey is Wuhan Tianhe Airport, China.
In the other categories, ie airports with passenger numbers 5 hinggga 15 million passengers per year, from 79 airports surveyed, Sultan Aji Muhammad Sulaiman Sepinggan Airport is ranked 16th. This position is above rank from San Antonio Texas Airports in the US, Penang Airports in Malaysia, and the Bengaluru Airport in India.
Airport Service Quality (ASQ) is the only global benchmarking program that measures the level of satisfaction of passengers at the airport, which is conducted by the Airport Council International (ACI), an organization of leading airport affairs in the world and is based in Montreal, Canada. Aspects that are valued in the ASQ survey include airport atmosphere, shopping facilities, restaurants and dining facilities, the availability of bank / ATM / money changer, entertainment and recreation facilities at the airport, as well as the friendliness and attentiveness of the airport staff.
Since 2006, surveys have assessed their ASQ passenger satisfaction at more than 250 airports in the world. Scientific methodology, strict quality control procedures, as well as a commitment to not take sides in any assessment ASQ survey is make it as a global standard for measuring the satisfaction of passengers at airports. Every year, ACI interviewed about 550 thousand passengers at the airport, and asked them to assess the level of satisfaction with the airport services.
"Business airports in the world are very selective and only propose the best airports to join this ASQ survey. From Indonesia, Angkasa Pura Airports registering four of its airport, while Angkasa Pura II registering five airports. Based on the survey, I Gusti Ngurah Rai Airport Bali is ranked seventh world in the category of 5-15 million passengers per year, while an Indonesian airport with a world ranking best in class. These results indicate that efforts to increase the level of service that has been done by Angkasa Pura Airports has been quite successful. We are determined to continue to improve services at our airport, so that the vision of Angkasa Pura Airports to be the top ten best airports management company in Asia in 2020 could be realized more quickly than the target," said President Director of Angkasa Pura Airports Tommy Soetomo. [Arif Haryanto]
