JAKARTA - I Gusti Ngurah Rai Bali International Airport managed by Angkasa Pura Airports was ranked 1st in the category of airports with 15-25 million passengers per year according to the Q3/2017 Airport Service Quality airport passenger service assessment survey conducted by Airports Council International (ACI). This position increased from the position of second quarter 2017 where Airport I Gusti Ngurah Rai Bali was ranked 2nd and 3rd in the first quarter of 2017.
I Gusti Ngurah Rai Bali Airport was ranked 1st in the category with a score of 4.99 (perfect score 5.00). Previously, in Q2 II 2017 I Gusti Ngurah Rai Airport scored 4.98 and 4.96 score in the first quarter of 2017. Meanwhile in the same category in the third quarter of 2017, the ranking 2 was occupied by Haikou International Airport of China with a score of 4, 98 and ranked 3rd is occupied by China Phoenix International Airport with a score of 4.97.
For information, ASQ is the only global benchmarking program that measures airport passenger satisfaction levels conducted by Airports Council International (ACI), a leading international airport organization based in Montreal, Canada.
"From Q1 to Q3 / 2017, ASQ Airport Passenger Assessment Score I Gusti Ngurah Rai Bali continues to increase. This increase in satisfaction ratings indicates the commitment of Angkasa Pura I to always improve its service standard for airport service users, especially passengers of the aircraft, for the realization of service excellence. In addition, this increase is an indicator of the realization of Angkasa Pura I vision that wants to be one of the top ten best airport managers in Asia," said by Corporate Secretary Angkasa Pura Airports Israwadi.
Meanwhile, in general at the global level, I Gusti Ngurah Rai Airport Bali was ranked 4th with a score of 4.99 under Indira Gandhi International Airport of New Delhi India at number one with a score of 5.00, South Korea's Incheon International Airport was ranked second with score of 5.00, and Chhatrapati Shivaji International Airport Mumbai India ranked third with a score of 5.00.
"We hope that in the fourth quarter of this year, our service performance for airport passengers can increase and achieve the best accumulative rating by year-end, in the category of airports with 15 to 20 million passengers per year as well as global general categories," Israwadi said.
Each year, ACI conducts surveys four times on four quarters where quarterly results will be accumulated to become annual ratings in various categories. Since 2006, the ASQ survey has conducted passenger satisfaction assessments of airport services in more than 250 airports worldwide. Each year, the program interviews 600 thousand airport users in 41 languages in 81 countries worldwide.
This program measures opinions through 34 performance indicators, including airport access, check-in, security screening, shopping and restaurant facilities, and toilets. Survey questions and mechanisms are conducted equally at all airports to create an industry database that allows each airport to compare themselves to other airports in the world. Scientific methodology, strict quality control procedures, and a commitment to impartiality in any ASQ survey assessments make it a standard for measuring passenger satisfaction at airports. [DR]
