Our commitment to provide safe and comfortable services in any situation
To support the Covid-19 vaccination acceleration program launched by the Government, Angkasa Pura I in collaboration with a number of airport community member agencies have prepared Covid-19 vaccination centers in all managed airports starting July 5, 2021 a go.
The vaccination center at the airport managed by Angkasa Pura I is intended for prospective passengers, with the following conditions:
The operational hours and locations of Vaccination Centers at 15 airports managed by Angkasa Pura Airports are as follows :
08.30 - 15.30 WIB in the lobby of terminal 1 with Sinovac/Astra Zeneca vaccines and organized by the organizers of the KKP and Lanudal Hospital, operating from July 5, 2021;
08.00 - 14.00 WITA at the ex-Genose location with Sinovac vaccine and organized by the KKP and the Indonesian Air Force, operating from July 5, 2021;
09.00 - 15.00 WITA at the KKP Clinic and at ex-Genose location with the Sinovac vaccine and organized by the KKP, operating from July 5, 2021;
Safe Corridor Initiative (SCI) is an alliance of airport managements in the world initiated by the Incheon International Airport Corporation (IIAC) that aims to rebuild public confidence, especially people from abroad, to travel by air in a safe and comfortable manner and in accordance with health protocols and established rules.
Through this collaboration, I Gusti Ngurah Rai Airport as the key airport under the management of Angkasa Pura Airports agreed to serve as a pilot project for the Implementation of SCI Guidelines, where IIAC has assessed disease control and prevention capabilities based on the guidelines. The airport, the gateway to Bali, has officially received SCI certification after going through an assessment by IIAC, including inventory management, human resources, health communication, epidemic prevention, as well as health protocols and procedures.
Touchless-Contactless Toll Gate
To reduce direct human-to-human contact, tollgates entries at the airports under the management of Angkasa Pura Airports have implemented a touchless-contactless tollgate system. With this facility, service users with four-wheeled vehicles entering the airport simply take a car entrance ticket by putting their hand in front of the sensor.
This facility is intended to minimize the risk of spreading the virus through human-to-human contact, and to increase the convenience of airport service users.
Cashless Parking Payment System
With a cashless payment system in vehicle parking payment transactions at several managed airports, Angkasa Pura Airports is committed to improving the level of service for airport service users and minimizing direct human-to-human contact between service users and officers. Thus, it can reduce the risk of spreading coronavirus through touch.
Cashless car parking payment can be made using various types of electronic money (e-Money) issued by banks.
To scan the body temperature of departing and arriving passengers, automatic body temperature measuring devices or thermal scanner has been installed at a number of areas in the Departure Terminal and Arrival Terminal at 15 airports under the management of Angkasa Pura Airports.
Using this device, the officers can monitor the passenger’s body temperature to screen the health condition of passengers. Departing and arriving passengers with temperatures above 37.3°C will be subjected to further health checks by the Port Health Office (KKP) officers, so that the flow of movement of potentially infected passengers can be controlled.
UV Light Devices for Passenger Baggage, Escalator and Travelator Sterilization
As facilities that are frequently touched by service users, escalators and travelators need to receive special treatment in the form of continuous sterilization. For this process, Angkasa Pura Airports as the operator of 15 airports in the central and eastern regions of Indonesia installed UV light devices that functions to sterilize the escalator and travelator handle facilities at the airports.
In addition, the device has been also installed in the baggage conveyor facility to scan and sterilize the luggage and baggage of arriving passengers. Using this device, baggage and escalator and travelator handles frequently touched by service users are sterile from viruses in order to reduce the risk of spreading coronavirus at the airports.
Cashless Payment System at Passenger Terminal Commercial Outlets
To reduce the potential for human-to-human contact in the commercial outlet areas, Angkasa Pura Airports has implemented a cashless payment system at several airport’s outlets. With this system, service users can make cashless payments using electronic payment media (EDC) at commercial outlets in the airport terminal area.
Airport Operation Control Center (AOCC)
The Airport Operation Control Center (AOCC) is a special room located within the airport that functions to control and monitor airport operations in real time and to ensure the implementation of health protocols to prevent the spread of coronavirus at the airport.
In this room, AP I’s cross-division personnel are tasked to ensure that airport operations, passenger services, flight security and safety run smoothly.
Boarding Pass Scanner
Boarding Pass Scanner is a facility in the form of a passenger automatic boarding pass scanning machine, without having to queue at the manual boarding pass scanning area. This facility is intended to minimize physical contact between prospective passengers and officers. Thus, it can minimize the risk of spreading coronavirus through human-to-human touch.
Prospective passengers may scan their boarding pass, either printed or soft copy, on their mobile phones.
Online Customer Service
As of early March 2020, Angkasa Pura Airports has implemented online customer service at 12 managed airports. Online customer service means the customer service officers do not physically interact with airport service users. The customer service officer in charge of serving and answering questions about airport services to service users is placed in a special room at the Airport Operation Control Center (AOCC), and provides assistance to service users with questions using tele-conference technology.
This service is intended to reduce physical contact between people in the airport terminal area, thereby minimizing the risk of coronavirus transmission. Passengers and airport service users can be served safely and without the worries.
Autogate Immigration facility is an automated system that allows passengers to have their immigration documents checked, so that passengers do not have to queue at the manual immigration scanning area. The system is available at the Departure Terminal and Arrival Terminal at I Gusti Ngurah Rai Airport, Bali, and can serve passengers in about 30 seconds, shorter than the manual immigration document scanning facility.
This facility can serve citizens from 10 ASEAN member countries, Australia, and New Zealand, and will continue to expand over time.
This facility allows arriving and departing passengers to prevent physical interactions with immigration officers and can reduce queuing time, which in turn will reduce the risk of queue buildup in the immigration area and reduce the risk of coronavirus transmission at the airport.