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FREQUENTLY ASKED QUESTIONS

Anything you need to know about travelling during covid-19

Flight Requirements

What needs to be prepared prior to any domestic air travel during the pandemic?
  1. Airline ticket and ID card 
  2. Documents required to fly during the Covid-19 Pandemic

Based on the Minister of Transportation Circular Number SE 70/2022 on Guidelines for the Implementation of Domestic Travel  by Air Transportation during COVID-19 Pandemic Period, which come into force on July 17, 2022, the requirements for domestic air travel are as follows: https://ap1.co.id/en/covid/travel-dalam-negeri

 

I want to travel by air, do I need an RT-PCR test if I have had the second dose of vaccine?

Domestic Travelers  who have received third dose (booster) of vaccination are not required to show negative results from the RT-PCR or rapid antigen test.

How do I find out which laboratories or health care facilities are integrated or affiliated with the Ministry of Health’s New All Record system?

To find out a list of health facilities and services (fasyankes) affiliated with the NAR system, you may access https://www.litbang.kemkes.go.id/laboratorium-pemeriksa-covid-19/

Will people that cannot be vaccinated for medical reasons be able to fly?

Domestic Travelers in special conditions or comorbid diseases that cause travellers to be unable to receive the vaccine must show a negative result of antigen test whose sample was taken within 1x24 hours or RT-PCR test whose sample was taken within 3x24 hours before departure as a condition of travel. The person concerned is also required to attach a doctor's certificate from a government hospital stating that he has not and/or is unable to take part in the COVID-19 vaccination.

Do passengers need to carry physical documents for the flight requirements?

Prospective passengers do not need to carry physical documents for flight requirements, if all the flight documents are already available or can be accessed through the PeduliLindungi application. However, in certain conditions (such as, prospective passengers cannot be vaccinated for medical reasons, thus requiring a certificate from a specialist at a particular hospital), prospective passengers need to carry physical documents for the flight requirements.

Do passengers need to carry physical documents for the flight requirements?

Here are the details 

Are all Foreign Citizens (WNA) not allowed to enter Indonesia by airplane during the Covid-19 Pandemic?

In the Minister of Transportation Circular No. SE 36/2022 on Guidelines for the Implementation of Domestic Travel by Air Transportation during COVID-19 Pandemic, it is regulated that prospective passengers under the age of 6 (Six) years  allowed to travel by air. 

Covid-19 Vaccination at the Airport

Is there any vaccination center at the Angkasa Pura I airports?

Until April 11, 2022, vaccination centers are available at 9 Angkasa Pura I airports with operational times and locations are as follows:

  1. I Gusti Ngurah Rai Airport in Bali at 9  until 3 pm local time, located at the Health Quarantine (KKP) Office in Arrival Terminal
  2. Sultan Hasanuddin Airport in Makassar at 8 am  until 2 pm local time, located at the Arrival Lobby
  3. SAMS Sepinggan Airport in Balikpapan at 9 am until 2.30 pm local time, located at the Health Quarantine (KKP) Office
  4. Jenderal Ahmad Yani Airport in Semarang at 10 am until 12 am local time, located at the Exhibition Hall of the Airport Terminal
  5. Lombok International Airport at 9 am until 2 pm local time, located in the Departure Terminal area
  6. Pattimura Airport in Ambon at 8 am until 11 am local time, located in the Departure Lobby (Office Area)
  7. El Tari Kupang Airport at 8 am until 12 am local time, located at the Health Quarantine (KKP) Office
  8. Sentani Airport at 8 am until 1 pm, located in the Terminal Hall Public Area
  9. Frans Kaisiepo Airport at 8 am until 12 am, located in the Side Area of ​​the Airport Administration Office
Are the vaccinations available for all passengers?

Vaccination at the airport is provided for prospective passengers/passengers, but not entirely, due to the limited number of vaccine quotas.

Is it possible to be vaccinated on the day of the scheduled departure?

If you want to be vaccinated at the airports, the vaccination usually conducted 4 hours before the departure time. For some airports at least one day prior to the scheduled departure.

Are the vaccinations at the airport free?

The vaccinations at all Angkasa Pura I airports are free.

What are the terms and conditions to get vaccinated at the airport?
  1. The vaccine is administered for the first dose.
  2. Prospective passengers must show original ID card and flight ticket/e-ticket in accordance with the flight schedule.
  3. Vaccination at the airport must be carried out one day prior to the scheduled departure.
  4. Prospective passengers must follow the vaccination process according to the procedure.
How long does it take to get vaccinations at the airport?

The vaccination process at the airport is estimated to take about 33 minutes per person.

What are the vaccination procedures at the airport?
  1. Registration process (5 minutes): registration, checking documents, getting a queue number, filling out a statement.
  2. Health check-up process (5 minutes): measuring body temperature, checking blood pressure, screening disease history.
  3. Vaccination process (3 minutes): administering the vaccine.
  4. Observation process (20 minutes): assessment of adverse events following vaccination, waiting for vaccination certificate.
  5. Completion process (1 minute): taking a vaccine certificate and leaving the vaccination site.

Implementation of the PeduliLindungi application as a means of checking flight documents

Is it mandatory to download and use the PeduliLindungi application to fly?

Yes. According to the Minister of Health Circular No. HK.02.01/MENKES/847/2021 on the Digitization of Health Documents for Air Transport Users Integrated with PeduliLindungi application, starting on 23 August 2021, travelers must use the PeduliLindungi application as a means of checking flight documents.

What should the prospective passengers do after downloading the PeduliLindungi application on their smartphone?
  • After downloading the PeduliLindungi application on smartphone via Google Play or the App Store, select register menu and fill in your full name, mobile number, and email.
  • Allow access to location, media, files and camera.
  • To view the vaccine certificate and Covid-19 test results, please select “Digital Passport" menu.
  • To fill out e-HAC Indonesia, please select the "Electronic Health Alert Card" menu.
Do I have to upload my Covid-19 test results to the PeduliLindungi application myself?

No, as long as prospective passengers carry out a Covid-19 test at laboratories or health service facilities (fasyankes) integrated or affiliated with the Ministry of Health’s New All Record (NAR) system, the Covid-19 test results for prospective passengers will be uploaded to the PeduliLindungi application system by the laboratory or health service facility.

What if my Covid-19 test result is not in the PeduliLindungi application, even though I have already carried out a Covid-19 test in a laboratory integrated to the NAR system?

After carrying out the Covid-19 test, prospective passengers must ensure that the health service/laboratory performing the test has uploaded their test results to the PeduliLindungi application. Prospective passengers can confirm it by checking “Digital Passport” menu in the PeduliLindungi application or via the web https://cekmandiri.pedulilindungi.id/.

Is the PeduliLindungi application only used to show flight documents?

Besides being used to check flight documents, the PeduliLindungi application also functions to track people who have tested positive for Covid-19. To support this, PT Angkasa Pura I has provided QR Code/Barcode check points at several areas at each airport for scanning by prospective passengers using the PeduliLindungi application for tracing and tracking purposes.

Does PeduliLindungi have a contact number?

For customer service information and further information regarding the use of the PeduliLindungi application, please call the PeduliLindungi contact number at 119.

Health Protocols at Angkasa Pura I Airports

Angkasa Pura I implement strict health protocols at the airports?

Angkasa Pura I has guidelines and has consistently implemented strict health protocols at the airports under the Company’s management.

What are the new normal guidelines or health protocol guidelines of Angkasa Pura I?

This New Normal Health Protocol guideline regulates in detail the procedures & requirements needed for prospective passengers wishing to travel domestically and internationally. The guideline also provides information on various efforts to prevent the spread of Covid-19 and the implementation of the Covid-19 Health Protocols carried out by Angkasa Pura I, including the implementation of Social/Physical Distancing, health documents check, and body temperature check not only for passengers but also for business partners and all personnel on duty at the airport.

Angkasa Pura I ensures cleanliness of public facilities, such as Check In counters, Trolly, Self Check In Machine, SCP (Tray & X Ray), Toilets, Boarding Pass Scanner, Hand Rail, Armchair, and so on and cleaning is carried out intensely and periodically using disinfectants to provide a sense of security to passengers while traveling.

Do airport staffs have specific health protocol guidelines?

Angkasa Pura I requires airport operation officers to use Personal Protective Equipment (PPE) ranging from protective glasses (goggles), masks, gloves and provide hand sanitizer in terminal areas. In addition, for the implementation of Physical Distancing, we have set a minimum queue distance of 1.5 meters in the Check In area, Security Check Point, Immigration, Boarding Lounge, Aviobridge, Baggage Claim area and waiting area for public transportation.

Do other stakeholders at the airport have specific health protocol guidelines?

Angkasa Pura I has the New Normal Protocol to all stakeholders at the airport. The New Normal Protocol for stakeholders at the airport are:

  1. The new normal protocol for officers/waiters/cashiers/ cooks,
  2. The new normal protocol for offices or business spaces,
  3. The new normal protocol related to service procedures,
  4. The new normal protocol for service users/buyers,
  5. The new normal protocol related to transaction methods,
  6. The new normal protocol related to the goods delivery and receipt,
  7. The new normal protocol related to garbage/waste management.

New Normal Protocol for Officers/Waiters/ Cashiers/Cooks

  1. Wearing uniforms with name tag and personal protective equipment (PPE): face shields, masks, magnetic/sticky cards, gloves, aprons, head coverings, sanitary masks, cook uniforms, safety shoes.
  2. Performing examination of health condition, body temperature check of no more than 37.3 degrees Celsius.
  3. Before and after serving, wearing or changing work uniforms at the work location.
  4. Washing hands before and after serving.

New Normal Protocol for Offices or Business Spaces

  1. Coffee shop/ convenient store:
  • Providing information media for health protocol campaigns to prevent the spread of Covid-19.
  • Recommending the provision of UV light sterilizers or other tools with similar function (disinfectant).
  • Advising non-cash payment media, providing electronic payment media (EDC) and multiuser.
  1. Restaurant/ lounge:
  • Dine-in service with a capacity of 50% and a minimum distance of 1.5 meters between tables.
  • Service counter: installation of plastic or acrylic partitions or shields on cash registers.
  • ATM: arranging the queue/seating distance of at least 1.5 meters by providing floor markings or queue barriers.
  • Workspace/office: arranging tables in the workspace with a minimum distance of 1.5 meters and the number of officers on duty.
  • Hotels: providing portable hand washing facilities or antiseptic liquids.

In addition, cleaning, sanitation, disinfection before and after use are carried out in each category of places and facilities and PPE and equipment for checking health conditions (body temperature scanners) are provided.

New Normal Protocol related to Service Procedures

  1. Checking body temperature of service users for types of businesses in public areas.
  2. Implementing arrangements of circulation, number of visitors, and time limits on visits at entrances and exits to prevent crowds (maximum 50% of capacity).
  3. Washing hands before and after serving.
  4. Using disposable eating/drinking utensils.
  5. Serving packaged food and beverages.
  6. Temporary closure of the designated smoking area
  7. Only serving take-away foods and beverages, not serving buffet, and dine-in service at 50% of capacity.
  8. Service with minimum contact and wearing personal protective equipment.

New Normal Protocol for Service Users/Buyers

  1. Healthy condition with body temperature below 37.3 degrees Celsius.
  2. Wearing a mask.
  3. Washing hands before and after shopping/eating/drinking.
  4. Keeping a distance from each other when shopping, queuing, and or sitting at least 1.5 meters.

New Normal Protocol related to Transaction Method

  1. Service users wear PPE and/or have their body temperature checked before entering the outlet.
  2. Implementing the arrangements of circulation of number of visitors/queues and time limits of visits at the entrance and exit to prevent crowds (maximum 50% capacity).
  3. Waiting for orders and/or to be served with a minimum physical queue distance of 1.5 meters.
  4. While waiting, watching the Covid-19 health protocol broadcast.
  5. Washing hands before and after shopping/eating/drinking.

New Normal Protocol related to the Goods Delivery and Receipt

  1. Officers wear PPE and their health conditions must be checked before delivering and receiving the goods
  2. Determining the arrangements of circulation and number of entering and exiting vehicles at the entrance and exit to prevent crowds.
  3. Parking vehicles and parking for loading and unloading are at the location provided.
  4. Handing over of goods by implementing a physical queue distance of at least 1.5 meters and re-checking before ending the transaction.
  5. Washing hands with running water or using an antiseptic solution before and after activities.

New Normal Protocol related to Garbage/Waste Management

  1. Officers wear PPE when handling garbage/waste.
  2. Garbage/waste is sorted by type and stored in tied/tightly sealed plastic.
  3. Moving the sorted garbage/waste to the collection area/location.
  4. Washing hands with running water and using an antiseptic.

 

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